F.a.q (studio)
HOURS
you can book a shoot 24/7/365 about 95% of the time.
we have also recently decided to introduce retail hours!
Thursdays 5-7pm & Saturdays 11-2pm
these are liable to change but we will update our Instagram regularly.
outside of those hours if you wanted to come take a look, buy some film or just say hi shoot us an email or INstagram DM. we live nearby and are around most days!
CANCELLATION POLICY
You can change Studio reservation with no additional charge at any time 12 hours before your reservation is set to begin.
we don’t offer refunds, but in case you need to cancel or postpone, your time will never expire and can be used for any future date.
Changes to reservations can be made from the initial confirmation email. Scroll to the bottom of the confirmation email and click the change/cancel appointment button to make the appropriate adjustments. To change the amount of time reserved, please email us at hello@yoursdurham.com
VENUE CAPACITY
in our main studio space, we’ve had dinner parties of 20, film screenings with about 30 and some events with even a bit more. if you are looking to host an event and are concerned about capacity, please reach out.
PETS
Yes, yes and yes. Any and all pets are allowed here so long as you clean up after them!
FOOD & DRINK
Outside food is allowed and there are plenty of restaurants within walking distance. please keep all food and drinks inside the studio and follow the law.
WHEN DO I SHOW UP/LEAVE?
your set up and tear down time are included in your session time, so please plan accordingly.
WHEN IS THE BEST LIGHT?
our studio is east facing with large windows. under normal conditions, from 8am-10am, you can see hard light cast throughout the space which offers a variety of shooting options. early afternoon to evening the space is evenly lit for smooth, easy lighting.
PARKING
Parking is free in the paved lot on gregson st., directly before you get to the space. for unloading/pickup you may use the gravel lot next to the studio, however please refrain from parking there an extended period of time as it is not ours.
F.a.q (retail)
RETURNS & REFUND POLICY
due to the nature of our business we don’t offer returns for film, clothing & vintage products.
for our selection of film + digital cameras, lenses and other accessories we offer a 14 day return policy with a 10% restocking fee.
we’re reasonable and understand that we deal in the business of new technology as well as sometimes 80 year old cameras. things happen, and we’re here to make things right.
SHIPPING
we offer a flat rate of $7 for every order, whether you order 1 roll or 100. handling time is usually within 2 business days and is shipped with tracked, USPs priority mail.
TRADE IN/SELLING
we often purchase both film and digital equipment. if you are interested in getting an estimate for your gear, please email us at hello@yoursdurham.com